Refund Policy

Introduction

At Vision Digital Consult, we are committed to delivering exceptional digital consulting services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy. Please review this policy carefully before making any payments.

1. Our Satisfaction Guarantee

We stand behind the quality of our work and offer a 100% Satisfaction Guarantee during the initial discovery and strategy phase of your project.

1.1 Discovery Phase Guarantee

If you are not satisfied with our initial discovery, research, and strategy deliverables within the first phase of the project (typically 1-2 weeks), you may request a full refund of payments made for that phase.

To qualify for this guarantee:

• The refund request must be made within 7 days of receiving the discovery phase deliverables
• You must provide specific feedback on why the deliverables did not meet expectations
• You must not have proceeded to the next phase of the project
• All project materials and intellectual property must be returned to us

2. Refund Eligibility

2.1 Eligible for Refund

You may be eligible for a full or partial refund in the following circumstances:

• Service Not Delivered: If we fail to deliver agreed-upon services within the contracted timeline without valid reason
• Material Breach: If we materially breach the terms of our service agreement
• Discovery Phase Dissatisfaction: As outlined in Section 1.1 above
• Project Cancellation: If the project is cancelled before work begins (see Section 3)
• Technical Issues: If technical problems on our end prevent service delivery and cannot be resolved within a reasonable timeframe

2.2 Not Eligible for Refund

Refunds will not be issued in the following circumstances:

• Change of mind after project work has commenced beyond the discovery phase
• Dissatisfaction with results that meet the agreed-upon specifications and deliverables
• Failure to provide necessary materials, feedback, or approvals in a timely manner
• Third-party service failures beyond our control (e.g., hosting providers, payment processors)
• Market performance or business results (we provide services, not guaranteed outcomes)
• Completed work that has been delivered and accepted
• Services rendered more than 30 days prior to the refund request
• Violation of our Terms of Service by the client

3. Cancellation Policy

3.1 Cancellation Before Project Start

If you cancel your project before any work has commenced:

• Full Refund: 100% refund of all payments made, minus any non-refundable deposit (typically 10% of project value)
• Cancellation must be submitted in writing via email to info@visiondigitalconsult.com

3.2 Cancellation During Project

If you cancel your project after work has commenced:

• You will be charged for all work completed up to the cancellation date
• Any remaining balance will be refunded within 14 business days
• All project materials, files, and intellectual property remain our property until full payment is received
• A cancellation fee of 15% of the remaining project value may apply to cover administrative costs

3.3 Cancellation by Vision Digital Consult

We reserve the right to cancel a project if:

• The client fails to provide necessary materials or feedback after multiple requests
• The client violates our Terms of Service
• Payment terms are not met
• The project scope changes significantly from the original agreement

In such cases, you will be charged only for work completed, and any remaining balance will be refunded.

4. Partial Refunds

Partial refunds may be issued at our discretion in the following situations:

• Delayed Delivery: If we deliver services significantly later than agreed (beyond reasonable delays), a partial refund may be offered
• Incomplete Deliverables: If certain agreed-upon deliverables are not provided, a proportional refund may be issued
• Quality Issues: If deliverables do not meet professional standards despite revisions, a partial refund may be considered
• Scope Reduction: If the project scope is reduced by mutual agreement, unused funds will be refunded

The amount of any partial refund will be determined based on the percentage of work completed and the nature of the issue.

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email info@visiondigitalconsult.com with "Refund Request" in the subject line
2. Provide Details: Include your name, project details, invoice number, and reason for the refund request
3. Supporting Documentation: Attach any relevant documentation or evidence supporting your request
4. Wait for Review: We will review your request within 5 business days

5.2 Refund Review Process

Once we receive your refund request:

• We will acknowledge receipt within 24 hours
• Our team will review the request and may contact you for additional information
• You will receive a decision within 5-7 business days
• If approved, the refund will be processed within 14 business days

5.3 Refund Method

Approved refunds will be issued using the original payment method:

• Credit/Debit Card: 5-10 business days for funds to appear
• Bank Transfer: 3-5 business days
• PayPal: 1-3 business days
• Other Methods: Timeframe varies by payment processor

6. Monthly Retainer Services

6.1 Retainer Cancellation

For ongoing monthly retainer services:

• You may cancel at any time with 30 days written notice
• No refunds will be issued for the current billing period
• Services will continue until the end of the paid period
• Unused hours or services do not roll over to the next month

6.2 Retainer Refunds

Refunds for retainer services are only issued if:

• We fail to deliver the agreed-upon monthly services
• There is a material breach of our service agreement
• Technical issues prevent service delivery for an extended period

7. Third-Party Services and Expenses

Certain project costs are non-refundable, including:

• Third-Party Software: Licenses, subscriptions, or tools purchased for your project
• Stock Assets: Photos, videos, fonts, or other licensed materials
• Advertising Spend: Paid advertising budgets managed on your behalf
• Domain Names: Domain registration or transfer fees
• Hosting Services: Server or hosting costs
• External Contractors: Fees paid to third-party specialists or freelancers

These costs will be deducted from any refund amount. We will provide itemized receipts upon request.

8. Dispute Resolution

8.1 Good Faith Negotiation

If you disagree with our refund decision, we encourage you to contact us to discuss the matter. We are committed to resolving disputes amicably and in good faith.

8.2 Mediation

If we cannot reach a resolution through direct negotiation, both parties agree to attempt mediation before pursuing legal action. Mediation costs will be shared equally.

8.3 Chargebacks

We strongly discourage initiating chargebacks without first contacting us. Chargebacks may result in:

• Immediate suspension of all services
• Termination of our business relationship
• Legal action to recover costs and damages
• Reporting to credit agencies if applicable

If you have a legitimate concern, please contact us first so we can work together to resolve it.

9. Payment Terms and Refunds

9.1 Payment Schedule

Our typical payment structure is:

• Deposit: 50% upfront (non-refundable after work begins)
• Milestone Payments: Based on project phases
• Final Payment: Upon project completion

9.2 Refund Calculations

Refund amounts are calculated based on:

• Total project value
• Percentage of work completed
• Non-refundable expenses incurred
• Applicable cancellation fees

10. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. We will consider refund requests outside the standard policy on a case-by-case basis for:

• Medical emergencies
• Natural disasters
• Business closure or bankruptcy
• Other extraordinary circumstances beyond your control

Please contact us with documentation of the circumstances, and we will work with you to find a fair solution.

11. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

For existing projects, the Refund Policy in effect at the time of contract signing will apply.

12. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

We are committed to addressing your concerns promptly and professionally. Most refund requests are reviewed and responded to within 5-7 business days.